Thank you for choosing Winchmore Hill Florist for your online flower delivery needs in Winchmore Hill and the surrounding areas. These Terms & Conditions set out the basis upon which we supply flowers and related products and services via our online shop. By placing an order through our website, you indicate your agreement with these terms. Please read them carefully before ordering from us.
These Terms & Conditions apply exclusively to all online purchases and deliveries made by customers residing in, or requesting delivery to, Winchmore Hill and the neighbouring areas. They govern the entire relationship between you (the customer) and us (Winchmore Hill Florist) from order placement through delivery and after-sales service.
Placing Orders
You may place an order for flowers or related items via our website at any time. Our website provides detailed product descriptions, pricing information, and delivery options to help guide your choice. Orders are subject to product availability and your acceptance of these Terms & Conditions.
To complete your order, you must provide accurate and up-to-date personal information, including your name, delivery address, contact telephone number, and any personalised message required. By submitting an order, you warrant that all details supplied are true and accurate.
Order Confirmation
Once you submit an order and payment is successfully processed, you will receive an email acknowledging receipt of your order. Acceptance of your order occurs when we send you a subsequent confirmation that your order is being prepared for dispatch. Notification of order acceptance creates a binding contract between you and Winchmore Hill Florist under these Terms & Conditions.
Order Amendments
If you need to amend your order, please contact us as soon as possible. Amendments can only be guaranteed if requested before order preparation has begun. We will do our best to accommodate changes, but once flowers have been prepared for delivery, amendments may not be possible.
While we strive to display our floral products as accurately as possible, the nature of fresh flowers means that some natural variations in colour and variety may occur. If any particular flower type or colour is unavailable at the time of order, we reserve the right to substitute it with a flower of equal or higher value and similar style. Any substitutions will be made with the recipient’s satisfaction in mind and in keeping with the style and occasion chosen.
Winchmore Hill Florist offers online flower delivery to customers in Winchmore Hill and neighbouring localities. When placing your order, you may specify your preferred delivery date. Whilst we will make every effort to deliver on the requested date, delivery times cannot be guaranteed and may vary due to demand, seasonal events, or circumstances beyond our control.
For timed deliveries or delivery to locations outside our stated delivery area, please contact us directly prior to ordering. We reserve the right to decline orders outside our coverage areas. Deliveries will be made to the address specified during order placement. It is your responsibility to ensure that accurate delivery information is provided.
We accept payment for all online orders via approved credit or debit card transactions, and other secure online payment methods as indicated at checkout. Full payment must be received before your order is processed and dispatched. When placing an order, you confirm that you are authorised to use the chosen payment method and that sufficient funds are available to cover the cost of your order.
All prices are quoted in Pound Sterling (£) and include Value Added Tax (VAT) where applicable. Prices are clearly marked on our website and may be subject to change without notice. Orders will be charged at the price displayed at the time of purchase.
Order Cancellations
If you wish to cancel your order, please notify us as soon as possible. We can accept cancellations for a full refund provided that notification is received before your order has entered the preparation stage. Once floral arrangements are being prepared or have been dispatched for delivery, cancellations are no longer possible.
Refund Policy
In the unlikely event that your flowers arrive damaged or do not meet our high standards, please contact us within 24 hours of receipt. Wherever possible, please provide photographic evidence so we can investigate and address the issue. If we agree that your flowers are not of acceptable quality, you may be offered a replacement or refund according to your preference and our obligations under consumer law.
We regret that refunds cannot be issued for orders where incorrect delivery information was supplied, or if the recipient is unavailable to accept the delivery at the designated time. However, we will endeavour to work with you to resolve such issues in a satisfactory manner.
Nothing in these Terms & Conditions affects your statutory rights as a consumer under UK law. For further information about your statutory rights, we recommend referring to the Consumer Rights Act 2015 and other relevant legislation.
We take every care in the preparation, packaging, and delivery of all floral products. Our liability to you is limited to the purchase price of the item in question. We cannot be held liable for any loss of enjoyment, indirect loss, or consequential loss as a result of any order or use of our website.
Winchmore Hill Florist is not responsible for delays or non-delivery arising from causes beyond our reasonable control, including (but not limited to) adverse weather conditions, traffic delays, strikes, equipment breakdown, or inaccurate delivery details supplied by the customer.
The content of our website, including text, photography, and branding, is the property of Winchmore Hill Florist or its licensors and cannot be copied, reproduced, or used without our explicit written permission. Any violation of our intellectual property rights may result in legal action.
Winchmore Hill Florist respects your privacy and handles all personal information in accordance with applicable data protection laws in the United Kingdom. Your data will only be used for the purpose of fulfilling your order and for future communication if you have given consent. We will not share your information with third parties without your consent, unless required by law to do so.
By placing an order, you confirm that you are over 18 years of age and capable of entering into a binding legal agreement. You agree to use our website only for lawful purposes and refrain from any conduct that may disrupt our services or affect other customers. Customers are responsible for maintaining the confidentiality of their online account information, if applicable.
We value feedback from our customers and take all complaints seriously. Should you have a complaint regarding our service or products, please contact us with the details within 48 hours of delivery. We will aim to resolve any complaints quickly and amicably, in line with these Terms & Conditions and all applicable consumer protection laws.
Winchmore Hill Florist reserves the right to update or revise these Terms & Conditions from time to time. The current version will always be posted on our website. It is your responsibility to review the Terms & Conditions prior to submitting each order.
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms & Conditions, and any transactions or disputes arising from them, shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales regarding any legal proceedings relating to these Terms & Conditions.
For any queries in relation to these Terms & Conditions, your order, or our policy on online flower delivery in Winchmore Hill, please use the contact details provided on our website. We are always happy to assist and appreciate your custom.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Winchmore Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Winchmore Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
