Returns, Refunds and Complaints Policy

Fresh Flowers Guarantee in Winchmore Hill

As a trusted local florist in Winchmore Hill, we are committed to delivering only the freshest flowers to households and businesses throughout our community. Our expert team sources blooms daily to ensure your arrangements arrive as vibrant and beautiful as possible, backed by our Fresh Flowers Guarantee.

Damaged-on-Arrival Policy

We take great care in packaging and delivering your flower orders. However, in the rare case that your flowers arrive damaged or not as described, please notify us promptly. Ideally, contact us within 24 hours of receipt, providing clear photographic evidence where possible. This helps us resolve your issue swiftly and maintain our high standards of quality.

Freshness Window

Your satisfaction matters to us. Our florists guarantee freshness for a minimum of five days from delivery, provided care instructions are followed. If you experience wilting or any quality concerns within this freshness window, and the recommended care has been applied, please reach out to us with details and, if possible, photos of the product in question. We assess each case to ensure fair outcomes and improved customer experiences.

Refund and Replacement Options

Should your order not meet the expectations set by our Fresh Flowers Guarantee, we offer options tailored to your situation:

• Replacement: We can promptly send a replacement bouquet or arrangement, ensuring you receive the quality flowers you ordered.
• Refund: Depending on the nature of the concern, a full or partial refund may be offered to reflect any shortfall in quality or service.

Refunds will be processed back to your original payment method and typically complete within several business days. Replacement deliveries will be arranged according to your convenience, prioritising speed and freshness.

How to Make a Complaint

Your feedback is invaluable and helps us continuously improve our service. If you have concerns about your order, our delivery, or any aspect of Winchmore Hill Florist’s service, please follow these steps:

1. Contact us as soon as possible with your order details and a description of the issue.
2. Include clear photographs if your complaint relates to product quality or damage.
3. Our team will review your complaint and respond promptly, usually within one working day.
4. We will clearly communicate the outcome and any next steps, ensuring your satisfaction is our priority.

We strive to resolve all matters quickly, fairly, and with the personalised touch that our local Winchmore Hill customers deserve.

Your Trusted Local Winchmore Hill Florist

As a family-run florist serving Winchmore Hill and nearby areas, our reputation for reliability, quality, and personal care matters to us. Whether for a special celebration, a thoughtful gesture, or regular business deliveries, you can trust us to stand behind every bouquet. Our Returns, Refunds & Complaints Policy is just one way we ensure you always have peace of mind when you choose our florist. Thank you for supporting your neighbourhood flower experts.